FAQ

Frequently Asked Questions
Your Q's our A's | How Can We Help?
Email us: contact@highlinewellness.com

What is CBD?

CBD, cannabidiol, is one of over 100 compounds from the cannabis plant and is most often derived from hemp. Despite the negative connotation or “high” imagery that comes to mind when you hear cannabis, CBD does not alter your behavior in any way. The intoxicating feeling from smoking or ingesting Cannabis is due to another chemical compound in the plant called tetrahydrocannabinol or THC. Why is CBD important? The human body has a vast network of receptors, the endocannabinoid system, which plays a key role in keeping everything in your body balanced and running smoothly.

How does CBD work?

CBD interacts with something called the endocannabinoid system. Never heard of it? Turns out that it’s vitally important to your health. The endocannabinoid system plays an important role in maintaining your internal balance. Things like your mood, immune system, sleep cycle, metabolism and cardiovascular system are all affected by your endocannabinoid system. This means that if you have chronic pain, high anxiety, or are struggling to manage stress, CBD can be used as a safe, all-natural way to calm the body and help it return to a relaxed state of homeostasis. In fact, your body naturally produces chemicals very similar to CBD.

What is the Endocannabinoid System?

The Endocannabinoid System is considered the master regulatory system of the body. It helps us maintain balance in our bodies by communicating with other biological systems and helping other systems in the body stay healthy.

Suggested Uses?

CBD Oil | Can be added to coffee, tea, or any beverage of your choice. If you have never taken it before, we suggest starting by taking it before bed for a good night's rest, or in the morning for a more relaxed and focused day. For dosing, we recommend starting low and increasing dosing slow.

CBD Gummies | To start, we recommend starting low and increasing dosing slow. Each CBD Gummie contains 10mg of our broad-spectrum cannabinoid hemp extract. Start with 1-2 CBD Gummies in the morning for daily balance or 30 minutes before bed for a more restful night’s sleep.

CBD Body Cream | Helps soothe, release and restore tired muscles and joints with our freshly scented, lightly cooling, non-greasy formula. A high concentration of broad-spectrum CBD relieves inflammation following exercise or everyday stressors on the body. Apply generously to skin and massage until fully absorbed. Repeat every 4-6 hours as needed.

What’s the difference between CBD and THC?

Two acronyms you've probably heard before, CBD and THC. Simply put, both cannabinoids are found in the Cannabis plant, THC gets you high, CBD doesn't. THC has intoxicating effects that alter your behavior. Hemp-derived CBD is the non-intoxicating form of cannabis.

Will CBD get me high?

People are commonly confused about where CBD comes from and more importantly, what it is. CBD stands for cannabidiol. It is one of over 100 compounds from the cannabis plant and is most often derived from hemp. Despite the negative connotation or "high" imagery that comes to mind when you hear cannabis, CBD does not alter your behavior in any way. The intoxicating feeling from smoking or ingesting Cannabis is due to another compound in the plant called tetrahydrocannabinol or THC.

What's the difference between Broad Spectrum and Full Spectrum?

Broad-spectrum CBD is a bit of a mix between Full Spectrum CBD and CBD Isolate. Like Full Spectrum CBD, the other compounds found within the plant are preserved in the extract; however, like CBD Isolate, THC is completed removed. Because Broad Spectrum CBD contains multiple cannabinoids, it can deliver the enhanced benefits of the "entourage effect," without the risk of psychoactive effects of THC.

Is CBD Legal?

Our hemp-derived oils are legal in all 50 states and follow the strict guidelines as set forth under the 2018 United States Farm Bill. We test all of our products to ensure they contain zero THC content, so you will always get the best health benefits without ever worrying about failing a drug test. Update: The Agriculture Improvement Act of 2018 was signed into law, which will legalize hemp in all 50 states.

Is CBD safe to use?

The short answer is, yes! CBD works by stimulating special receptors in your brain to help support a calm sense of well-being. This means if you have chronic pain, high anxiety, or are struggling to manage stress, CBD oil can be used as a safe and all-natural way to calm the body and help it return to a relaxed state of homeostasis. CBD is so safe, in fact, that your body naturally produces chemicals very similar to it. By taking hemp-derived CBD you will, in essence, be giving your body a much-needed boost to handle the daily stress it is under.

Are your products lab tested?

We don't simply say we sell the best CBD, we prove it to you with our comprehensive third-party testing. We follow strict potency guidelines and invest in manufacturing processes that will yield the purest CBD while always meeting legal requirements. We post our testing results on our website, so you will know what our products contain - without any guessing.

Lab Tests Cannabinoid Profile

Lab Tests Pesticides Residue

Lab Tests Heavy Metals

Why does 3rd party testing results matter?

The testing results help you verify the quality and ingredients of what you are purchasing. More specifically, because of the legal requirements, you want to be able to personally check for the level of THC and the purity before you purchase or ingest any CBD. At Highline Wellness, we have our lab results available on our website for our customers viewing. We take pride in our high-quality processes and ensure that our ingredients are the best and meet all state legal guidelines. That means when you purchase from us, you can rest assured that you are getting the safest products with all of the health benefits CBD has to offer.

What do you test for in your products?

We test for purity, potency, and pollutants. That means we test for the potency of the cannabinoids to ensure maximum effectiveness, and we also test for the not-so-good stuff like heavy metals and pesticides.

What is the proper dosing?

Every body system is different, and there’s no standard use that works for everyone. Because efficacy is individualized, a higher amount doesn’t always equate to a better result. We recommend starting low and going slow. Dedicate time to listen to your body and assess how the active compounds of the plant are affecting you, in small and big ways. Instead of focusing on what you feel, you might want to think about what you don’t feel (goodbye stress and worry!)

Can I mix your products with other dietary supplements and/or prescriptions?

We recommend consulting your healthcare provider before mixing CBD with any supplements and/or prescription drugs.

I'm having trouble opening my CBD Gummies container?

If you're having trouble opening your container, please click here for a demonstration. It's just three simple steps (1) Squeeze pinch indicators on side of container (2) Grip opposite sides of top cap (3) Pull on cap.

I'm having trouble opening my CBD Oil bottle?

It's just three simple steps (1) Squeeze on the side of the dropper (2) Twist and (3) pull up on cap simultaneously.

How should I store my CBD?

For best shelf life, please store in a cool dark place and don't leave in direct sunlight or near heat. This ensures that our formula doesn't lose any potency.

Do your products expire?

The average shelf life is 2 years but for optimal freshness, we recommend using pithing the first 6-12 months of purchase.

Where do you grow your hemp?

Our hemp is organically grown on a family farm in Colorado using sustainable, organic farming practices. To learn more about our hemp sourcing, please visit.

Are your products vegan?

Our CBD Oil and CBD Body Cream is 100%vegan, unfortunately our CBD Gummies are not.

What shipping rates do you offer?

We offer free standard shipping (3-7 business days) throughout the continental US on all orders. Orders are standard which typically takes 3-7 business days from our Pennsylvania fulfillment center. We also offer free two-day shipping on all orders over $100 (2 business days). Orders are shipped UPS 2nd Day Air which typically takes 2-3 business days from our Pennsylvania fulfillment center. (Unable to ship to Alaska and Hawaii or International)

We recommend storing CBD products in a cool, dry place to keep them away from light and heat.

Returns & Refunds

We want you to feel confident with your CBD purchase and want to provide you with the highest quality customer service. Please check your shipment carefully upon arrival to ensure that it has not been damaged during shipment. Claims for damaged product must be made within 72 hours of receiving the product to contact@highlinewellness.com . We encourage you to provide details of the damage, including photo proof of damage within that time-frame. If you are not satisfied with our products, you may request a refund of the full purchase price within 30 days of the delivery date. The customer is responsible for return shipping and proof of purchase. Please submit your request for a Return Merchandise Authorization (“RMA”) to contact@highlinewellness.com. No returns can be accepted for a refund without an RMA.

Can I combine Promotion Codes?

Our system only accepts one promo code at a time. The highest promo code wins!

What if my Promotion Code is expired?

We can’t honor expired promotion codes, but for first access to any upcoming promotions, subscribe to our emails.

Can I use a Promotion Code on subscription orders?

We do not accept promo codes for a subscription because they are discounted 20% on your first order and every order after that.

I want to carry your products in my store.

We’re so happy that you’re interested in carrying our products! Wend us an email at wholesale@highlinewellness.com.

I want to be a brand ambassador or influencer!

We've love for you to be part of the team, please email us at influencer@highlinewellness.com.